Reimbursement policy
At Sieger, our commitment to your satisfaction with your IPTV subscription is unwavering. However, we recognize that there may be circumstances in which you may require a refund. Below you will find our refund policy, which should provide you with all the information you need.
Right of withdrawal - 7-day cooling-off period:
We allow you a cooling-off period of 7 days from the date of initial purchase of your IPTV package. If for any reason our online TV services do not meet your expectations within this period, you have the right to request a full refund.
Refund conditions:
- The refund policy is aimed exclusively at new customers who opt for an IPTV subscription for the first time.
- All refund requests must be submitted within 7 days of the initial purchase.
- The package must remain unused and the service unused during the 7-day cooling-off period.
- Requests for refunds must be submitted using the contact form provided for this purpose.
- The refund will be made within [7 days] of receipt of the application.
Special cases:
- Any transaction fees will not be refunded.
- Refunds do not apply to subscriptions that have already been renewed or extended after the 7-day cooling-off period has expired.
- In the event of a breach of our terms of use or misuse of our services, the right of withdrawal may not apply.
If you have any further questions about our refund policy, please do not hesitate to contact us. We are happy to provide you with all the information you need.